GDPR
Privacy Policy - GDPR
1. Information on the handling of personal data
2. Responsibility for your personal data?
3. What personal information is collected by OutdoorDays?
We collect your personal information when you, for example, buy products, use services or contact customer service. Examples of personal information are full name, address, e-mail address, telephone number, social security number, payment information, purchase, order and usage history, IP address and other case-related information (eg information that you provide when contacting our customer service).
4. Why does OutdoorDays process your personal data?
Once you have provided personal information to us at OutdoorDays, we use this information for the purposes and with the support of the legal basis set out below:
A. To be able to handle ordering and administration of your purchase
The purchase agreement that we have entered into with you constitutes the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and fulfill this agreement towards you, e.g. so that we can deliver your order and get paid.
B. To be able to handle customer service matters
It is OutdoorDay's legitimate interest that is the legal basis and the treatment is necessary to be able to help you with questions about products or complaints related to our products and can also include follow-up questions and surveys about how you think products and services have worked for you as customer at OutdoorDays. If your question concerns a complaint, we will process your information in order to fulfill our obligations under applicable consumer law and we will process your information on the basis of the legal basis based on our purchase agreement with you.
C. To be able to send general marketing (such as sending out our newsletters) and personal direct marketing via e-mail, text message, mail or social media
The processing is necessary for us to be able to fulfill our contractual obligations towards you, e.g. provide offers for products or services that we think you / the company may be interested in.
D. To be able to carry out your participation in competitions and events
The legal basis is our legitimate interest in us having the opportunity to administer or follow up competitions and events, such as confirmation of registrations or questions or information about winners.
AND. To be able to make updates and improvements of services and products as well as the technical functionality of our computer systems. The legal basis is our legitimate interest in being able to make updates to the technology that enables you to visit our website, use our mobile applications or shop in our web shop or to be able to understand how you as a customer experience our products and thereby improve existing and develop new products and services.
F. To be able to prevent misuse of our services
It is in our legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unauthorized use of our services.
G. To be able to register the people who announce that they do not want unaddressed marketing from OutdoorDays and are not registered as OutdoorDays customers
Legitimate interest that, at the request of an individual, should not receive marketing mailings.
H. To be able to fulfill the company's obligations under law such as regarding product safety, authority decisions or accounting requirements or under tax law.
The legal basis is to be able to fulfill our legal obligations under law.
5. Personal information that Outdoordays collects
Outdoordays processes social security numbers so that we can ensure that we have correct information about our customers. In addition to the personal information that you provide to us on OutdoorDays, we also in some cases collect your social security number and address information via address update.
6. When we may share your information
OutdoorDays only shares your personal information when this is a legal requirement or otherwise when it is permitted by law. In some cases, we may use a personal data assistant to help us with our marketing or to process agreements and orders. Companies that help us in these cases can be forwarding and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into an agreement for the personal data assistant that ensures that there are security measures in place to protect your data. When we share your information, it will be used for the same purpose for which we originally collected it.
OutdoorDays minimizes the transfer of personal data to a country outside the EU / EEA and in cases where this takes place, such as systemic support and maintenance, this takes place in accordance with particularly high requirements and agreements.
We also share your personal data with certain companies that are independently responsible for personal data, which means that they control how the information is to be processed, such as authorities or companies that offer independent payment solutions or general goods transport.
7. Storage and storage time
At OutdoorDays, we process information about you as a customer in order to provide the best service and we save your information for as long as the information is necessary to fulfill the purposes for which the information was initially collected. The information can also be saved for the time required by applicable law. We at OutdoorDays have ongoing routines that ensure that we do not store unnecessary information about you and we minimize the storage time as much as possible.
Information regarding customers when purchasing and customer service matters:
- As for your purchase, order, and user history, to the extent we have not anonymized your information, we will delete such history 10 years after the transaction date.
- Information related to a customer service case is saved until it is terminated or otherwise deleted after 8 years from the completion of the purchase transaction, if the matter is linked to a purchase.
- Regarding purchase history, the information will be used for marketing of similar OutdoorDays products and services, for a storage period of 1 year. You can always unsubscribe from such mailings from OutdoorDays.
Information collected after consent
If you are not a purchase customer but, for example, visit OutdoorDays' website or at other times where it becomes relevant, OutdoorDays will obtain consent from you before OutdoorDays makes any registration of your personal information. The information collected from you with your consent saves OutdoorDays as long as the information is relevant but deletes historical information continuously, 5 years from the time the information was collected. You can always revoke your consent and the information will be deleted as soon as possible and no later than within 6 months.
8. Security of your personal data
At OutdoorDays, we ensure that your personal data is handled in accordance with special security measures to protect the personal data against illegal or unauthorized access to the information. At OutdoorDays, only the information needed and only by the people who need it, is handled in order to provide the best service to our customers.
9. Your rights
We at OutdoorDays always want to be transparent with how we process your information. If you want access to your personal data processing, you have the right to request access to your data via a register extract. If we receive a request from you, we may request additional information to ensure that we disclose the information to the correct person. A request for an extract from the register must be signed in writing by you. You also always have the right to request that your personal information be corrected.
You can request deletion of your information to the extent that complies with applicable law and in accordance with agreements entered into with you and we will of course always do our best to meet your request for deletion. You also have the right to object to our processing (eg if any of the information collected is incorrect). In some cases, OutdoorDays will not be able to accommodate your request for deletion, if the information is needed to comply with applicable law.
Your personal data may not be processed for direct marketing or profiling if you object to such processing. You also have the right to revoke a given consent at any time and refuse various types of marketing.
10. Complaints and supervisory authority
If you believe that we have handled your personal information incorrectly, you can always contact us at OutdoorDays. The Data Inspectorate is responsible for supervision in accordance with data protection legislation and anyone who believes that there is incorrect handling of personal data can make a complaint to the Data Inspectorate.
11. Contact us
Our goal is to always give you simple and accurate information about how we use your personal information. At OutdoorDays, our customers' personal integrity is important to us and we are constantly working on improvements so that you as a customer will always feel safe when you leave your information to us. If you have questions about how we use your personal information, you are welcome to contact our customer service.